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For the Fundraising Chair / Group Administrator
How much profit does my group earn? 
As the Fundraising Chair, how much work will I need to do?  
Do we need to sign a contract?  
How much money can my group earn?  
How can I register my group?  
How and when is our school/group paid?  
How can I check my group's current/past period profit and manage my Chairperson Account?  
Will my 'Customer' login work for my 'Fundraising Chair / Group Administrator' login and vice versa?  
How do I transfer my Fundraising Chair duties to someone else in my school/group?  
How can I check on order details for members of my group?  
How do I market the Mother Earth Fundraising program to my group?  
Is there a way for customers to 'credit' specific students/members for their purchases?  
Can I conduct a fundraiser at any time of the year? 
How do students/members register and send e-mails to out-of-town friends and family? 
How do Sellers know if any online orders have been placed on their behalf? 
Are there marketing materials available on the website? 
For the Customer
Who pays for the shipping?  
Am I charged sales tax?  
How long does it take my order to arrive?  
How do I process a return/exchange? What if my order is missing/damaged?  
Do I need to create an account to place an order? 
How can I be sure that my personal information is private?  
How can I view my order history and/or manage my customer account?  
Can I change the school/group that I've chosen as a beneficiary? 
How do I 'credit' a specific student/member for my purchase?  
How much money goes to the group? 
Will my order be sent to me or to the group 
Can I send my order as a gift? 
Do you ship to anywhere other than the contiguous United States? 
Do you ship to post office boxes, military bases or rural routes? 
If I register as a customer or opt to be included on your mailing list, how much e-mail can I expect to receive? 
Is it safe to provide credit card information on your site? 
About Our Products
Where do your products come from? 
How do I suggest a new product idea to Mother Earth Fundraising?  
For the Seller
How do I register as a Seller? 
How do I check to see who has ordered/purchased to support me? 
Are there any marketing materials available on the web site? 



How much profit does my group earn? back | top

Groups earn 45% profit year-round on all website purchases and up to 55% profit on catalog sales.  See catalog profit details in contract by clicking here

 
As the Fundraising Chair, how much work will I need to do? back | top

In short, your school/group will 'get out of this program what you put into this program'.

If you utilize our optional catalog, you'll work a bit harder but earn more money.  Supporters can still order online, but you will need to collect order forms and money at the end of the sale.  Deposit the money into your bank.  Send us the order forms.  We'll do all of the tallying for you.  We'll send you an invoice.  Upon payment, we send you the products in bulk to school/group address. 

If you run a web-only fundraiser, you'll do less work but earn less money.  All orders are shipped directly to the homes of the customers (ie no school distribution).  Customers and Sellers are encouraged to resolve any issues directly with Mother Earth.   You can monitor progress and download marketing materials from the Chairperson Area. 

 

 
Do we need to sign a contract? back | top

Only if you choose to use the optional Fall or Spring catalog.  Click here to review contract details. 

 
How much money can my group earn? back | top

A good rule of thumb is as follows:  If you choose to utilize our optional catalog, you can expect to earn the same amount of money as you have with past catalog sales.  If you choose our web-only option, you can expect to earn 75% of what you've earned with past catalog sales. 

However, profitability all depends on the amount of work you are willing to do and how much you utilize our technology. If you sign up for our program but don't effectively get the word out to your community, then your profits will be a reflection of your efforts.

We reward especially hard-working groups with a higher profit %. 

 
How can I register my group? back | top

Click on the 'Register my Group' area on the left side of our homepage. (Note: if you don't have your tax-exempt # available, go ahead and register and we can put it on file later.)

 
How and when is our school/group paid? back | top

If you utilize our catalog, the students/members will collect cash/checks as they sell and you'll deposit the money into your bank account.  After tallying, we'll send you an invoice that reflects your profit % and includes a credit for any website sales.  If you choose our web-only option, we will send a profit check in mid-December for Fall sales and mid-May for Spring sales. 

 
How can I check my group's current/past period profit and manage my Chairperson Account? back | top

 Login to the Chairperson Area to access slaes reports, downloard marketing materials and change/update Chairperson information.

 
Will my 'Customer' login work for my 'Fundraising Chair / Group Administrator' login and vice versa? back | top

No. You will receive a Fundraising Chair Username/Password that will remain valid indefinitely. This will allow you to 'pass along' your Mother Earth Fundraising duties to incoming chairpersons without changing the LogIn information. You may also be a 'Customer' and a 'Seller' too, but you will need to register separately for those accounts.  Note: It is possible to use the same username/password combo on all 3 accounts. 

 

 
How do I transfer my Fundraising Chair duties to someone else in my school/group? back | top

Simply login to your Chairperson Area and enter their contact info in your group's profile.  Make sure to give them the new login information.  After you update their email address, go to the Email Tool and send them the Marketing Flyer so they can access it and forward it along to others.

 
How can I check on order details for members of my group? back | top
Simply LogIn to the Chairperson Area to access order history for your group. You will be given access to order details and tracking numbers (when they become available).  
How do I market the Mother Earth Fundraising program to my group? back | top

1.  Strongly encourage all students/members to register as 'Sellers'.  They can create a 'personalized' Mother Earth webpage with their picture and short message.  They can also download personalized business cards and send solicitation emails.  

2.  Place a link to www.motherearthfundraising.com and add our logo (downloadable from Chairperson Area) to your site. 

3.  Upon your groups acceptance, the Fundraising Chair will receive a Marketing Email.  Forward that email to your entire group AND to all prospective supporters in your address book. 

4.  Read the 'Chairpeson Fundraising Guide' in your Chairperson Area for a comprehensive list of promotion ideas.

 
Is there a way for customers to 'credit' specific students/members for their purchases? back | top

Yes. The best way to identify specific group members is by using their Seller #.  Supporters that were solicited by Seller Area emails will see that the student name, group name and Seller# will auto-populate upon checkout.  Supporters solicited by 'business cards' can simply type the Seller # at checkout. 

In the event that supporters don't know the seller number OR if the student/member has not registered as a seller, they can simply enter 'First Name' and 'Last Name' at checkout. 

 
Can I conduct a fundraiser at any time of the year? back | top

Yes. This is designed to be a year-round program that make your fundraising revenues less cyclical. Most groups, however, tend to heavily promote 2 sales periods during the Fall and around Earth Day in late April. 

We strongly recommend leaving a link to our website in your 'Fundraising' area of your webpage year-round as well. 

 

 
How do students/members register and send e-mails to out-of-town friends and family? back | top

First, the Fundraising Chairperson will receive a Marketing Email that can be forwarded to all group members, who can then forward it along to all prospective supporters in their address books. 

However, it is much more effective to have all group members registers as a 'Seller'.  They can do so form the 'Seller Area' link on the homepage.  Upon registration, they can create a 'personalized' Mother Earth webpage with their picture and a short message.  They can also send solicitation emails and downloard business cards.  They will be notified when someone buys something on their behalf. 

 
How do Sellers know if any online orders have been placed on their behalf? back | top

If you are a registered seller, you will receive an email every time someone places an order and includes your 'seller #' in the applicable field.  If you utilize our marketing email templates, people making purchases resulting from your email solicitation will see that your 'seller #' is automatically populated at checkout.  

If you aren't a registered seller (and consequently don't have a seller #) OR if you are a registered seller but the purchaser doesn't know your seller number, you can still receive credit for purchases.  The customer will have to manually type your First and Last name upon checkout.  To find out which of these customers purchased something on your behalf, you'll have to contact your Chairperson, as they will have access to every transaction credited to your group.  

 
Are there marketing materials available on the website? back | top

Yes.  There are marketing materials for both the Chairperson and the Seller.  You can download marketing flyers, email templates and even 'business cards' that you can give to neighbors or have your parents distribute at work.  Your school/group will be much more successful if you utilize the marketing materials that we provide.  

 
Who pays for the shipping? back | top

For web orders, customers pay for the shipping.  There is a $7 flat-rate option.  Website orders ship directly to customer the day after the order is placed. 

For catalog orders, there is no shipping charge.  Catalog orders ship to the student/member's attention at school/group address about 1 month after order forms are sent to Mother Earth. 

 

 
Am I charged sales tax? back | top

We do NOT charge sales tax to members of groups that provide us with tax-exempt number.

However, certain states have introduced legislation requiring tax-exempt organizations to collect sales tax on their fundraising efforts. We will comply with regulations that pertain to transactions in your particular state.

 
How long does it take my order to arrive? back | top

All website orders ship the next business day.  Orders will arrive 1-5 business days later.  Any order received on a Friday will ship on Monday.  

Orders placed through our catalogs will be delivered to the student/member's attention to the school/group address about one month after we receive the order forms. 

 
How do I process a return/exchange? What if my order is missing/damaged? back | top

Email customerservice@motherearthfundraising.com and include your name and order number.  You may also call (888) 927-5633.  

 
Do I need to create an account to place an order? back | top

No.  But you may choose to create an account to make future purchases easier. 

 
How can I be sure that my personal information is private? back | top

Any information we collect from you is necessary to complete your transaction. We will NEVER sell or distribute such information (except as required by law). We will NEVER contact you unless we have your permission.

 
How can I view my order history and/or manage my customer account? back | top

Login to the 'Existing Customer' area on the right side of the home page.

 
Can I change the school/group that I've chosen as a beneficiary? back | top

Yes. You can change your beneficiary in your account page or at checkout.

 
How do I 'credit' a specific student/member for my purchase? back | top

Enter their 'Seller Number' or type their first and last name at checkout.

 
How much money goes to the group? back | top

45% of your website purchases go directly to the school/group.  Up to 55% of your catalog purchases go to the school/group (depending on overall sales levels). 

 

 
Will my order be sent to me or to the group back | top

Web orders will be sent directly to your home or business (we don't accept PO Boxes or rural routes).  Catalog orders will be shipped to school/group address. 

 

 
Can I send my order as a gift? back | top

Yes. The 'Shipping Address' can be different than the 'Billing Address'. The packing slip contained in the shipment will not include prices.  We do not, however, offer gift-wrapping services. 

 
Do you ship to anywhere other than the contiguous United States? back | top
No. We only ship domestically (except Alaska and Hawaii).  
Do you ship to post office boxes, military bases or rural routes? back | top

No. We can only ship to residential or commercial addresses.

 
If I register as a customer or opt to be included on your mailing list, how much e-mail can I expect to receive? back | top

If you join our mailing list, you can expect about 6 emails per year. Otherwise you will not receive any emails except those that pertain specifically to your order. 

 
Is it safe to provide credit card information on your site? back | top

Yes. We don't keep your credit card on file and all credit card transactions are encrypted. 

 
Where do your products come from? back | top

With very few exceptions, our products are American-Made or Fair-Trade certified. 

 
How do I suggest a new product idea to Mother Earth Fundraising? back | top

We are always looking to add new eco-friendly products to add to our website and catalog.  Potential suppliers may email productideas@motherearthfundraising.com.

 
How do I register as a Seller? back | top

Click on the 'Seller Area' on the top of our homepage.  Click on the 'I'm a New Seller' link.  Create your own 'personalized' Mother Earth webpage by uploading a picture of yourself and a short message.  Upon registration, you'll have access to marketing materials such as email templates and 'business cards'.  

You will be able to send the email templates to friends and family in your address book, and you can download the 'business cards' and distribute them to neighbors or have your parents distribute them at work.  

 
How do I check to see who has ordered/purchased to support me? back | top

If you are a registered seller, you will be notified by email every time someone makes a purchase on your behalf.  You can also monitor your progress from your Seller Area.  ONLY those customers who submit your Seller # at checkout will appear on this list, however.  To find out which customers credited you by manually typing your First and Last Name at checkout, you will have to contact your Chairperson.  

 
Are there any marketing materials available on the web site? back | top

Upon registration, you'll have access to marketing materials such as email templates and 'business cards'.  You will be able to send the email templates to friends and family in your address book, and you can download the 'business cards' and distribute them to neighbors or have your parents distribute them at work.  

 

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